Refund & Returns Policy

Last Updated: 12th August 2026

At REDEFINE, we are committed to providing high-quality fitness equipment and accessories designed to perform. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns for eligible items within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase must be provided.
• The item must not have been damaged due to misuse, improper handling, or normal wear and tear.

To request a return, please contact us at info@redefineequipment.com before sending your item back.

Change of Mind Returns

If you change your mind about your purchase, we may offer a refund, exchange, or store credit provided that:

• The request is made within 30 days of delivery.
• The product is unused and unopened.
• The product is in resalable condition with all original packaging.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise agreed.

Faulty or Damaged Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Photographs of the product and packaging where applicable

Once assessed, we may offer:

• A replacement product
• A repair
• A full refund
• Store credit

We will cover reasonable return shipping costs where the product is confirmed to be faulty or sent in error.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL).

You are entitled to a replacement, repair, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Non-Returnable Items

The following items cannot be returned unless faulty:

• Gift cards
• Clearance or sale items marked as final sale
• Products that have been used, altered, or damaged after delivery
• Personal-use items where hygiene concerns apply (if applicable)

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

• Refunds will be processed to your original payment method.
• Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.

Order Cancellations

Orders may be cancelled prior to dispatch. Once an order has been shipped, it will be subject to the standard returns process outlined above.